Support is available to assist with account questions, verification and technical concerns, or to receive general feedback. Players can contact the team using convenient channels — live chat for immediate help, email for detailed enquiries and a UK phone line for urgent matters. Staff can guide on deposits, withdrawals, KYC, app issues and safer‑gambling tools; responses are provided in English and aimed at resolving enquiries promptly and clearly.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat and email; typical reply within a few hours. Covers KYC and technical support. |
| General enquiries | [email protected] Payments, account and company enquiries and corporate queries. |
| Affiliate enquiries | [email protected] Partnerships and commission queries; affiliate programme details. |
| Phone | +44 20 7946 1832 Monitored during working hours; voicemail available outside hours. |
| Working hours | Mon–Sun, 08:00–00:00 |
Email is the preferred method for detailed requests, account issues or matters requiring documents. Please contact [email protected] with a clear subject line and include your account ID and up‑to‑date contact details. Providing concise background and any relevant attachments speeds up handling and helps avoid unnecessary delays.
Support queries are typically handled promptly: most enquiries receive a response within one business day. Simple account, payment or technical questions are usually resolved quickly via live chat or email, while more complex cases—such as detailed KYC checks, disputed withdrawals or security investigations—may require additional time and could take several days depending on the issue’s nature.
We welcome your feedback, suggestions and ideas to improve the website. Please tell us about usability, games, promotions or technical issues — every message is read and reviewed carefully. Feedback helps prioritise improvements and enhance the user experience. Use the on-site feedback form or email [email protected]; submissions are monitored and considered when updating features.
