These terms and conditions set out the rules governing use of the Emberbet platform and the contractual relationship between us and registered users. They explain account-holder responsibilities, eligibility criteria, acceptable and prohibited activity, how bonuses and promotions operate, and our procedures for deposits, withdrawals and disputes. By registering an account and using the services you accept these terms.
Account holders must provide accurate, up‑to‑date personal information and keep login details secure. We may require verification documents at any time to confirm identity, age and payment methods; failure to provide requested documents may result in withdrawal restrictions, account suspension or closure. Customers are responsible for all activity that occurs under their account, including any losses arising from unauthorised access unless we have been negligent.
To register you must be at least 18 years old and not be resident in a jurisdiction where use of the platform is prohibited. Only one account is permitted per person; duplicate or multiple accounts may be closed and balances withheld. We reserve the right to refuse registration where local law or risk assessments indicate that service cannot be provided.
Users must not use the service for unlawful purposes, to launder money, to manipulate game outcomes or to exploit system vulnerabilities. Prohibited conduct includes providing false information, collusion, bonus abuse, use of automated betting tools and attempting to circumvent limits or blocks. We may monitor activity and take action where patterns indicate abuse or fraud, including withholding funds, cancelling bets or closing accounts.
Promotional offers are subject to specific terms that accompany each offer. Wagering, contribution percentages by game, maximum bet limits and eligible games may apply. Bonuses and free spins may expire and can be voided if we suspect abuse. Bonus funds are separate from real‑money balances while wagering requirements remain outstanding and may be forfeited if conditions are not met.
Deposit methods, minimums and maximums are displayed in the cashier. Withdrawals are subject to verification checks and may be returned to the original payment method where possible. We may apply withdrawal limits and stage large payments; additional documentation or proof of source of funds may be requested. We aim to process withdrawals promptly after verification; third‑party payment provider times and fees may apply.
If you have a complaint contact customer support in the first instance. We will investigate and aim to resolve disputes promptly and fairly. If a resolution cannot be reached through our internal process, further escalation options may be available depending on applicable law. While a dispute is being investigated, certain account actions including withdrawals may be temporarily restricted.
We may amend these terms from time to time. Material changes will be notified to account holders by making revised terms available on the site or by direct communication. Continued use of the service after notification constitutes acceptance of the updated terms. Where changes significantly affect your rights, we will provide reasonable notice where practicable.
